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Stefans
Customer Service Representative with 10+ years of support experience
Video resume
Customer service representative
Hi! I've worked as a customer service rep and L1 to L3 support since 2013, I adapt quickly to fast phased environments and I'm really good at de-escalating situations with customers, I'd love to hear back from you in order to see if we can work together!nnStefans.
Contact
Montevideo, Montevideo, Uruguay
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Handled end-to-end customer support, resolving inquiries and issues efficiently.
De-escalation TechniquesAdvanced
Deployed conflict resolution skills to diffuse tense customer interactions.
Fast-paced Environment AdaptationAdvanced
Quickly adjusted to dynamic workloads and evolving team requirements.
Team CollaborationIntermediate
Worked successfully with multiple teams in English-only settings for over a decade.
Summary
Experienced customer service representative with over 10 years in fast-paced, English-only support environments, proficient in de-escalation and multi-tier support.
Key Achievements
- Provided L1 to L3 customer support across multiple teams in English-only environments
- Demonstrated ability to adapt quickly to fast-paced environments
- Specialized in de-escalating customer situations effectively
Skills
Customer SupportDe-escalation TechniquesFast-paced Environment AdaptationTeam Collaboration
Published on CazVid - Jul 3, 2025