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Stephanie
Customer Service Representative with 3+ years in the call center industry
Video resume
Customer service representative
Result-oriented customer service representative with more than 3 years of experience.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided effective support to customers, addressing inquiries and resolving issues.
Emotional IntelligenceIntermediate
Utilized emotional awareness to improve communication and conflict management.
Conflict ResolutionIntermediate
Handled customer complaints and conflicts to reach satisfactory solutions.
Active ListeningAdvanced
Applied active listening techniques to understand customer needs and provide accurate assistance.
Summary
Result-oriented customer service representative with over three years of call center experience in Colombia, specializing in emotional intelligence, conflict resolution, and active listening.
Key Achievements
- Accumulated over three years of experience in call center operations
- Specialized in customer service with an emphasis on emotional intelligence, conflict resolution, and active listening
- Developed key interpersonal skills to enhance customer interactions and problem resolution
Skills
Customer ServiceEmotional IntelligenceConflict ResolutionActive Listening
Published on CazVid - Jul 3, 2025