This is my profileContact via CazVidStephany
Customer Service and Education Professional with Diverse Experience
Contact
Villanueva, Cortés Department, Honduras
Available on CazVid
Competencies
Customer ServiceIntermediate
Applied in handling customer requests and achieving positive feedback
Training and DevelopmentIntermediate
Conducted training sessions and coaching to improve team performance
Class ManagementIntermediate
Managed classroom activities and developed engaging lesson plans
English Language InstructionIntermediate
Taught and improved English language skills for students
Education
High school degree
INSTITUTO EVANGELICO HONDURAS
Languages
EspañolNative
InglésAdvance
Summary
Experienced in customer support, coaching, and classroom management, with a focus on delivering quality service and effective teaching.
Key Achievements
- Handled requests friendly and knowledgeable at Concentrix Honduras
- Delivered English language instruction and managed classes at Visión Christian Bilingual School
- Provided coaching, feedback, and training to improve customer service performance
Experience
Customer Service Representative / Trainer
Concentrix Honduras
2020 - 2024
Handled requests friendly and knowledgeable, Achieving positive customer feedbacks, Monitoring and goal settings, Offering coaching/feedbacks and additional training required
Teacher
Visión Christian Bilingual School
2019 - 2020
English level delivery and improvements classes, Multitask development, School class handling, Class management
Skills
Customer ServiceTraining and DevelopmentClass ManagementEnglish Language Instruction
Published on CazVid - Jul 3, 2025