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Thabo

Training Manager at Seattle Coffee Shop with 6+ years in Hospitality and Customer Service

Video resume

Training Manager at Seattle Coffee Shop with 6+ years in Hospitality and Customer Service
A quick and efficient individual who successfully coordinated between departments to ensure timely payroll processing, demonstrating trustworthiness and strong document management skills.

Contact

Johannesburg, Gauteng, South Africa
Available on CazVid
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Competencies

Customer ServiceAdvanced

Skilled in delivering exceptional customer experiences across hospitality and retail sectors.

Training & DevelopmentIntermediate

Experienced in designing and implementing training programs to enhance staff skills and performance.

CommunicationAdvanced

Effective communicator with experience in public speaking and team coordination.

AdaptabilityAdvanced

Proven ability to adapt to diverse roles and environments within hospitality and retail.

Education

Certificate
Iq Academy
Completed 2021
Grade 12/NQF Level 4
Thutolore Secondary School
Completed 2016

Summary

Dedicated professional with over 6 years in hospitality, retail, and event speaking. Skilled in training, customer engagement, and adaptable to diverse roles, committed to delivering excellence.

Key Achievements

  • Led training programs at Seattle Coffee Shop, improving staff performance and customer satisfaction.
  • Gained diverse experience across hospitality, retail, and event speaking, demonstrating adaptability.
  • Held multiple roles showcasing versatility in customer service, merchandising, and hospitality management.

Experience

Speaker

Coastal Assembly Of God
2023 - Present

Barista

Esentia
2025 - 2025

freelancer

Mandela Square Star Hotel
2024 - 2024

store merchandiser

Dramata
2024 - 2024

training Methodist /manger

Seattle Coffee Shop
2017 - 2023

Skills

Customer ServiceTraining & DevelopmentCommunicationAdaptability

Video Transcript

Video Transcript 1

Okay, I would say in terms of coordinating between different departments is that I remember there was one incident that HR was in Cape Town, but I was in Johannesburg. So what happened was, I think it was about payroll time and then the HR form in Johannesburg was so late to transfer the payroll to Cape Town so that everyone can get paid. So they asked me per se to go and do it while we were so stranded to a point where it was so busy that no one had time to go and do it. But because I was quick and efficient, so I had to go and do it so that both teams can win and so that everyone could get paid on that certain date. So that's how I was able to maneuver the situation because of on how quick I am in terms of response and how efficient and trustworthy the company can trust me with this because luckily I had even did save the document because normally I know how to save the documents or fetch the documents that are deleted via Microsoft Office.

Office Admin

Okay, with the Microsoft Office suite, the only time that I was able to be effective with these tools at the time I used to be in an office-based, I was a barista, but then I was working as an office admin within our own facility by doing payrolls for HR per se and doing shift roster for my teammates on how they will be able to work on their shifts. And then by the time I was doing stock taking using the Microsoft Office, and since I have a background a little bit of studying it, so I did know how to do coding according to IT information systems.

Published on CazVid - Jun 2, 2026
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