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Sales and Customer Service Specialist with 4+ years in client engagement
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Competencies
Effectively maintained and strengthened customer relationships through personalized service and follow-up.
Conducted outreach to potential clients, identified sales opportunities, and tracked prospects using CRM tools.
Managed customer information and interactions using Excel and HubSpot to support sales and service activities.
Provided product information, resolved complaints, and conducted customer outreach via phone and email.
Assisted in setting goals, monitoring performance metrics, and preparing reports to inform management.
Education
Languages
Summary
Experienced sales and customer service professional with a focus on client relations, team support, and process optimization.
Key Achievements
- Supervised sales team, formulated targets, and optimized procedures to improve performance.
- Managed client relationships through direct engagement, maintaining rapport and tracking sales leads.
- Handled diverse customer service functions, including complaint resolution and order processing.
Experience
Sales Services Supervisor
Assisting in the formulation of targets for individuals and teams, Answering questions from staff and providing guidance and feedback, Devising ways to optimize procedures and keep staff motivated, Measuring performance with key metrics such as call abandonment, calls waiting etc., Ensuring...
Client Engagement Specialist/Telemarketing
Identifying sales leads, Pitching goods or services to new clients, Maintaining a good working relationship, Contacting potential clients to establish rapport and arrange meetings with sales representatives, Updating and tracking Excel spreadsheets and HubSpot
Telemarketing Agent
Identifying potential clients, Operating telephone equipment, Providing product information and price quotes, Completing orders, Responding to inquiries from prospects, Updating customer databases
Customer Service Representative
Warmly greeting customers and identifying their concerns or reasons for calling, Resolving customer complaints via phone or email, Reaching out to customers to verify account information, Assisting with the placement of orders, refunds, or exchanges