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Zair
Administrative & Operations Supervisor / Team Leader
Video resume
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Competencies
Demonstrated experience with Bilingual Proficiency (English B2 - Native Spanish).
Demonstrated experience with Active Listening.
Demonstrated experience with High Empathy.
Demonstrated experience with Multicultural Team Leadership.
Demonstrated experience with Emotional Intelligence.
Education
Languages
Summary
Administrative & Operations Supervisor / Team Leader open to new opportunities
Experience
Administrative & Operations Supervisor / Team Leader
Led cross-functional and multicultural teams, ensuring effective communication, operational alignment, and high service quality.. Managed schedule planning, daily workflow optimization, and task delegation, significantly improving team productivity.. Utilized digital software platforms to manage administrative records, document processes, and ensure high operational accuracy.. Facilitated training and compliance sessions focused on operational safety and standard operating procedures (SOPs).
Operations & Logistics Assistant
Managed time-sensitive operational tasks, ensuring strict adherence to schedules and customer specifications.. Provided direct client support, addressing inquiries and resolving service issues with empathy, efficiency, and professionalism.
Community Volunteer & Team Coordinator
Engage in ongoing volunteer initiatives, applying active listening and high empathy to assist diverse individuals and families in social environments.. Coordinate shift arrangements, activity schedules, and task assignments using Microsoft Teams (Shifts) to maintain seamless group collaboration.. Apply strong emotional intelligence and proactive conflict resolution to handle sensitive interpersonal situations effectively.
Administrador de Propiedades
Dirijo la administración operativa de fincas y propiedades, garantizando la conservación edilicia, el presupuesto y la atención directa a propietarios, residentes y proveedores (locales e internacionales).. Coordino equipos de trabajo de campo y oficina, asegurando el cumplimiento eficiente de tareas y altos estándares de seguridad laboral e higiene.. Implemento jornadas de capacitación e inspecciones preventivas en el manejo de productos e insumos especializados, reduciendo incidentes y mejorando la productividad.
Conductor Profesional & Operador de Maquinaria
Operación responsable de vehículos livianos, motocicletas y maquinaria pesada en zonas urbanas y rurales (Licencias B1 y A2).. Planificación y optimización de rutas de transporte, cumpliendo estrictamente con los tiempos de entrega y protocolos de seguridad vial.
Contratista & Técnico en Estructuras / Soldadura
Control y ejecución de proyectos de construcción y soldadura de productos metálicos conforme a especificaciones técnicas y estándares de calidad.
Skills
Video Transcript
Video Transcript 1
So, as I was in the last video, in that case, I prefer keeping communication with the delivery, first of all, and after all, we need to identify what is the route, yeah? What is the route that we need to change or if we need to keep communication with the customer if he needs or if he finds another way to give the delivery to guide the delivery and to the customer receive the box or whatever.
Video Transcript 2
So in that case, I prefer to keep in communication with the delivery to identify where is he, where is the...
Video Transcript 3
So, in that case, I hope to organize to keep communication with the customer and...
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Hello, I'm Zay Pa. I'm 27 years old and I'm from Colombia. I specialize in customer service, team management, and operations with hands-on experience leading multicultural teams. My focus is on clear communication, smooth scheduling, and driving team to the best results. So, I hope to work with you. Have a beautiful day.