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AWS Connect Architect
External job listingat Lancesoft
AWS Connect Architect in Seattle, WA. Contract, onsite. Hands-on expertise in Amazon Connect. Share your resume via DM.
External source - not verified6 days agoOpen until: Feb 1, 2027
Salary
Not provided
Location
Seattle, United States
Employment type
Full time
Workplace
Not provided
AWS Connect Architect
Seattle, United States
Job description
Tasks
- Design target-state contact center architecture using Amazon Connect
- Define call flows, IVR, routing, and omnichannel capabilities
- Develop integration architecture with ServiceNow CSM and CRM platforms
- Identify opportunities for AI-driven customer service and agent assistance
- Define security, scalability, and high-availability requirements
- Create implementation roadmaps and migration recommendations
- Collaborate with AWS SMEs and business stakeholders
Requirements
- Hands-on expertise in Amazon Connect
- Contact Center Architecture & Modernization
- IVR, Call Routing & Omnichannel Engagement
- Workforce Management & Agent Experience
- ServiceNow CSM Integration
- CRM, Identity & Enterprise Platform Integrations
- AI-Powered Self-Service & Agent Assist
- Conversational AI & Customer Experience Solutions
- AWS Cloud Architecture, Security & Scalability
- High Availability & Operational Support Design
- Migration Strategy & Technical Roadmap Development
Schedule
- Contract
- ONSITE
How to apply
- Share your updated resume via DM or connect for more details.
Location
- Seattle, WA