Bilingual Contact Center Agent | 2+ Years of Call Center Experience

032 Outsourcing is hiring an experienced Bilingual Call Center Agent to provide customer service, support customer retention, and support affiliates for the U.S. market.We are looking specifically for candidates with at least 2 years of experience working in a call center or contact center and an advanced English level of B2 or higher. This position is ideal for professionals who communicate confidently in English, have experience handling inbound and outbound calls, and are comfortable working with performance targets.
What You’ll DoHandle inbound and outbound customer calls.Assist with enrollments, billing inquiries, cancellations, and product questions.Identify retention opportunities and provide customer-focused solutions.Follow up on leads and affiliate registrations.Maintain accurate customer records and meet quality and productivity standards.
Required Qualifications Minimum 2 years of experience working in a call center or contact center. English level B2 or higher and professional Spanish communication skills.Experience handling inbound and outbound calls.Customer service, retention, telesales, or cancellation-handling experience.Strong communication, active-listening, negotiation, and problem-solving skills.Comfortable working with KPIs, call monitoring, and performance goals.Must reside in Ecuador.Availability to work rotating schedules and weekends.
What We Offer100% remote, full-time position.Monthly base salary of USD $800–$900 plus quarterly performance incentives.Paid U.S. holidays.Approved overtime paid at a 30% premium.Five-day, 40-hour workweek within the 6:00 a.m.–6:00 p.m. Pacific Time operating window.8:00 am - 8:00 pm Ecuador EST time.
Remote Work RequirementsComputer with an Intel Core i5 processor or betterMinimum 8 GB RAMFiber-optic internet connection of 100 Mbps or higherPersonal headsetQuiet, distraction-free workspaceDual monitors preferred
If you have at least two years of call center experience and can communicate professionally in English, apply through LinkedIn and attach your updated CV in English.