Full-Time Call Center Representative in Woburn, MA

InfiCare Technologies is hiring a Full-Time Call Center Representative in Woburn, Massachusetts. In this contract role, you will support customers by handling inbound and outbound calls, answering questions, resolving issues, and contributing to a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries with accurate product and service information.
• Resolve complaints and issues promptly and effectively.
• Document customer interactions accurately in company systems.
• Work with teammates and other departments to improve service and processes.
• Attend team meetings and training sessions.
• Meet individual and team performance goals.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Previous call center or customer service experience preferred.
• Familiarity with call center software and CRM platforms is a plus.
• Strong problem-solving skills and a customer-focused approach.
• Ability to work independently and collaboratively.

Team and Work Environment

Representatives work with supportive supervisors and collaborate across departments to deliver a seamless customer experience. Open communication and ongoing training help the team improve service outcomes.

Compensation and Location

Pay: $18 per hour. This is a contract position based in Woburn, Massachusetts; it is not remote.

Apply

Bring your communication and customer service skills to InfiCare Technologies as a Call Center Representative in Woburn, MA.