Full-Time Call Center Representative – Woburn, MA

InfiCare Technologies is hiring a Full-Time Call Center Representative in Woburn, Massachusetts. In this on-site contract role, you’ll support customers, answer questions, resolve issues, and help build positive, lasting client relationships. Pay is $18 per hour.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Answer inquiries and provide accurate product and service information.
• Resolve customer complaints and issues promptly and effectively.
• Record customer interactions accurately in the appropriate systems.
• Work with teammates and other departments to improve service outcomes and processes.
• Attend staff meetings and training sessions.
• Work toward individual and team performance goals.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Previous call center or customer service experience preferred.
• Familiarity with call center software and CRM platforms is a plus.
• Strong problem-solving skills and a customer-focused approach.
• Ability to work independently and collaboratively.

Team and Work Environment

Representatives work with dedicated supervisors who provide guidance and support. The team collaborates across departments to deliver a seamless customer experience and encourages open communication and continuous improvement.

Job Details

• Employer: InfiCare Technologies
• Location: Woburn, Massachusetts, United States
• Work arrangement: On-site; not remote eligible
• Schedule: Full-time
• Employment type: Contract
• Pay: $18 per hour