Call Center Representative – Cleveland, Ohio

LTC GIFTED is hiring a full-time Call Center Representative in Cleveland, Ohio. This remote-eligible role pays $17 per hour and offers the opportunity to help customers, resolve concerns, and support a growing team. Bring your communication and problem-solving skills to a collaborative workplace focused on customer satisfaction and professional development.

Key Responsibilities

• Answer incoming calls and assist customers with questions and service issues.
• Provide accurate information about products and services so customers can make informed decisions.
• Listen actively, resolve complaints, and use sound problem-solving techniques.
• Maintain professionalism throughout customer interactions.
• Record interactions in the customer database and follow up on open issues.
• Collaborate with colleagues to improve service processes and strategies.
• Work toward individual and team performance goals, including call resolution time and customer satisfaction.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Effective problem-solving abilities.
• Call center or customer service experience preferred, but not required.
• Familiarity with customer service software is a plus.
• Ability to work full time with flexible hours, including evenings and weekends when needed.

Pay and Benefits

• Pay: $17 per hour.
• Full-time position with remote eligibility.
• Supportive team environment and opportunities for professional development, industry-standard certification training, and skill building.

Join LTC GIFTED as a Call Center Representative in Cleveland and make a positive difference in customers' daily experiences.