Change Management Specialist

Tasks

• Research, analyze, and document current-state business processes, including workflows, roles, handoffs, systems, and dependencies.
• Develop future-state (To-Be) business process flows using Microsoft Visio.
• Facilitate stakeholder workshops and working sessions with business and technical teams.
• Translate functional system designs into operational workflows and implementation plans.
• Prepare executive-level PowerPoint presentations highlighting recommendations, risks, and implementation requirements.
• Review policies, procedures, and program documentation and summarize key findings.
• Support change management, organizational readiness, and implementation planning.
• Maintain accurate documentation, version control, and deliverable quality.

Requirements

• Experience in operating model design, business process mapping, or process improvement.
• Advanced proficiency in Microsoft Visio, PowerPoint, Word, and Excel.
• Strong experience facilitating stakeholder sessions with business and technical teams.
• Excellent analytical, problem-solving, and communication skills.
• Ability to translate complex findings into actionable recommendations.
• Strong documentation, organizational, and multitasking skills.
• Preferred: Experience with Medicaid, Health & Human Services, or public-sector modernization projects.
• Preferred: Background in Change Management or Organizational Readiness.
• Preferred: Familiarity with New York State government or Medicaid eligibility processes.
• Preferred: Experience conducting user research and engaging frontline stakeholders.

Schedule

• Duration: 11 Months

How to apply

• Share your updated resume by email.

Location

• Remote (Albany, NY)