Client Support Manager HYBRID Title Escrow K TO K

About the role

First Source Title is looking for a Client Support Manager to lead the client service and closing support team behind its files. This role is a step from clearing files to leading the people who clear them.

Responsibilities

• Hire, train, and lead on-site and remote support representatives and closing assistants.
• Serve as the escalation point for curative issues, processing delays, and urgent buyer and seller questions when a South Florida closing is at risk.
• Keep top-producing brokerages and lending partners confident in the company.
• Ensure work complies with Florida OIR standards and underwriter protocols.
• Occasionally travel around Broward County for client events and agent presentations.

Requirements

• Three to five years in Florida closing, title processing, or mortgage client service.
• Hands-on experience with title software such as ResWare.
• Calm, clear problem-solving when a closing week gets loud.
• A secure home office with reliable high-speed internet for remote days.
• An active Florida Title Agent license or escrow certification and prior team supervision experience are nice to have, but not required.

Benefits

• A 401(k) with a 5% match, medical, dental, and vision coverage, PTO, and company holidays.
• A genuine hybrid schedule: 3 days in the Pompano Beach office and 2 days from home.

How to apply

Apply directly on CazVid.

Key facts

• The schedule is 3 days in the Pompano Beach office and 2 days from home.
• Requires three to five years in Florida closing, title processing, or mortgage client service.
• Hands-on experience with title software such as ResWare is required.
• A Florida Title Agent license or escrow certification is nice to have, but not required.