Collection Expert – Port Orchard, WA
Published on CazVidat AllianceOne
Join AllianceOne as a Collection Expert in Port Orchard, WA. Earn $17.50 per hour plus commission, with no evenings or weekends required.
Salary
Not provided
Location
Port Orchard, Washington, United States
Employment type
Full time
Workplace
Not provided
Collection Expert – Port Orchard, WA
Port Orchard, Washington, United States
Job description
Join AllianceOne as a Collection Expert in Port Orchard, Washington. AllianceOne, a subsidiary of Teleperformance, is part of a global leader in contact center management and customer experience.
About the Role
AllianceOne is hiring full-time Collection Experts for its Port Orchard call center. You’ll speak with consumers about delinquent accounts, understand their circumstances, and offer options and solutions to help them resume repayment. The goal is to find workable outcomes for consumers and the organizations AllianceOne serves.
Schedule: Open availability between 8 a.m. and 6 p.m. Pacific Time. Training runs from 8 a.m. to 5 p.m. Pacific Time. No evenings or weekends are required.
Pay: $17.50 per hour, with the opportunity to earn monthly commission.
Remote work: Potential eligibility after 90 days, based on performance. Remote work is not guaranteed.
Responsibilities
- Connect with consumers to discuss delinquent account issues.
- Listen, identify needs, and explain available repayment options.
- Use problem-solving and negotiation skills to work toward practical solutions.
- Provide professional service to a diverse customer base.
- Work toward individual goals while contributing to a team.
Qualifications
- Excellent verbal communication skills.
- Self-motivated, with a strong desire to achieve goals.
- Creative problem-solving ability and negotiation skills.
- Strong time-management skills.
- Basic computer knowledge and skills.
- Comfort working with a diverse customer base.
- Ability to work effectively in a team setting.
Benefits
AllianceOne offers a comprehensive benefits package that includes medical, dental, and vision insurance; HSA and FSA plans; paid time off; optional daily pay; an employee assistance program; and 401(k) eligibility after 90 days, among other benefits.
Work location: Port Orchard, WA. This position is not remote at hire.
Frequently asked questions
Is this position remote or on-site?
This job is on-site in Port Orchard, WA, but you may be eligible for remote work after 90 days based on your performance.
What are the working hours for this Collection Expert role?
The schedule requires open availability from 8am to 6pm PST with no weekends or evenings, and training hours are from 8am to 5pm PST.
What kind of experience or skills do I need to apply?
You should have excellent verbal communication, be self-motivated with strong time management, have creative problem-solving and negotiation skills, be goal-oriented, and have basic computer proficiency.
What benefits does AllianceOne offer for this role?
Benefits include health insurance covering medical, dental, and vision, HSA/FSA plans, generous paid time off, optional daily pay, an employee assistance program, and a 401(k) plan after 90 days.
How is the compensation structured for this job?
The starting pay is $17.50 per hour plus opportunities to earn monthly commissions.