CRM Executive (Female) Job in Chandigarh, India

Komal is looking for a motivated and detail-oriented CRM Executive (Female) to join our team in Chandigarh, India. This full-time role is essential in strengthening customer relationships and boosting client engagement within our innovative CRM solutions company.

Key Responsibilities

• Engage regularly with clients to understand their needs and deliver customized solutions.
• Follow up on client payments ensuring timely transactions.
• Maintain accurate client communication records and update the CRM system.
• Support the development and execution of strategies to enhance customer experience.
• Collaborate with sales and marketing teams to improve client outreach efforts.
• Identify upselling opportunities from customer feedback and interactions.
• Prepare detailed reports on client status and payment follow-ups for management.

Required and Preferred Qualifications

• Bachelor's Degree in Business Administration, Marketing, or related field.
• Experience in client interaction and CRM management preferred.
• Strong knowledge of payment processes and client account management.
• Excellent communication and interpersonal skills.
• Proficient in CRM software and tools.
• Ability to work independently and collaboratively.
• Minimum 1 year experience in a similar role preferred.

At Komal, we foster a culture of growth and collaboration, offering professional development opportunities in a modern work environment that values work-life balance and innovation. We provide competitive compensation and a supportive team atmosphere.