International Customer Service Executive – Pune, India

Riya Inamdar is hiring a full-time International Customer Service Executive in Pune, Maharashtra, India. This on-site role supports international customers and helps improve customer satisfaction through responsive, high-quality service.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely, effective manner.
• Understand customer needs, resolve issues, and recommend appropriate solutions.
• Listen carefully to customer concerns and provide clear, helpful assistance.
• Record customer interactions and feedback accurately in the company system.
• Work with team members and cross-functional partners to improve service processes.
• Participate in training to strengthen product knowledge and customer service skills.
• Help prepare reports on service metrics and customer feedback.

Qualifications

• Graduate degree in any field.
• Excellent English communication skills; additional language proficiency is a plus.
• Customer service or related work experience.
• Familiarity with customer service software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment while maintaining service quality.
• One to three years of customer-facing experience preferred.

Role Details

• Employer: Riya Inamdar
• Location: Pune, Maharashtra, India
• Work arrangement: On-site
• Employment type: Full-time
• Pay: 40000 per month
• Reports to: Customer Service Manager

You will join a team focused on exceeding customer expectations and collaborate with colleagues across the business to enhance the international customer experience.