International Customer Service Executive Job in Pune, Maharashtra

Riya Inamdar is hiring an experienced International Customer Service Executive to join our team in Pune, Maharashtra, India. This full-time role offers an exciting opportunity to work in a vibrant environment and deliver exceptional support to our global customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide outstanding customer service by addressing client needs and resolving issues efficiently.
• Listen actively to customer concerns and recommend appropriate solutions.
• Accurately document all customer interactions and feedback in the system.
• Collaborate with team members to optimize processes and enhance service delivery.
• Engage in ongoing training to improve product knowledge and customer service skills.
• Assist in preparing reports on service metrics and customer feedback.

Required and Preferred Qualifications

• Graduate degree in any discipline.
• Excellent English communication skills; additional languages are advantageous.
• Proven experience in customer service or related roles.
• Familiarity with customer service software and tools.
• Strong problem-solving skills with keen attention to detail.
• Ability to thrive in a fast-paced environment while maintaining quality service.
• 1-3 years of experience in a customer-facing role preferred.

Join a passionate team committed to exceeding customer expectations. You will report directly to the Customer Service Manager and collaborate with cross-functional teams to enhance the overall customer experience.