Customer Care Executive Job in Cuttack, Odisha, India

Join Rakesh Ray as a Customer Care Executive in Cuttack, Odisha, India. We are a mid-sized company dedicated to delivering outstanding customer service and fostering a positive work environment. This full-time role offers you the chance to enhance customer satisfaction and contribute directly to our company’s success. Key Responsibilities Manage incoming customer inquiries via phone, email, or chat with timely and accurate responses. Resolve customer complaints and issues with patience and effective problem-solving skills. Maintain detailed customer records and follow up on queries to ensure proper documentation. Collaborate with internal departments to escalate issues and improve customer experience. Educate customers about products and services, promoting upselling opportunities. Participate in ongoing training sessions to stay current on product knowledge and customer service best practices. Assist in developing feedback loops for continuous service improvement based on customer insights. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills. Proficiency with customer service software and tools. Previous customer service experience preferred but not mandatory. Strong interpersonal skills emphasizing empathy and patience. We foster a growth-oriented culture where employees thrive through training and mentorship. Join us to be part of a collaborative, supportive, and rewarding workplace in Cuttack.