Customer Care Executive – Cuttack, Odisha, India
Published on CazVidat Rakesh Ray
Explore a full-time Customer Care Executive job in Cuttack, Odisha with Rakesh Ray. Handle customer inquiries, resolve issues, and build service skills.
Salary
Not provided
Location
Cuttack, Odisha, India
Employment type
Full time
Workplace
Not provided
Customer Care Executive – Cuttack, Odisha, India
Cuttack, Odisha, India
Job description
Rakesh Ray is hiring a full-time Customer Care Executive in Cuttack, Odisha, India. In this customer service role, you will help improve customer satisfaction and deliver a smooth, helpful experience. The position is on-site and offers opportunities to develop your skills through training and mentorship.
Key Responsibilities
- Respond promptly and accurately to customer inquiries by phone, email, and chat.
- Resolve complaints and service issues with patience, empathy, and effective problem-solving.
- Maintain accurate customer records and document interactions and follow-up actions.
- Coordinate with other departments and escalate issues when needed to improve the customer experience.
- Explain products and services to customers and identify appropriate upselling opportunities.
- Attend training to stay current on product knowledge and customer service practices.
- Help use customer feedback to identify opportunities for continuous improvement.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Proficiency with customer service software and tools.
- Previous customer service experience is preferred but not required.
- Excellent interpersonal skills, including empathy and patience.
Work Environment and Development
Join a collaborative and supportive workplace that values individual contributions. Training and mentorship programs provide opportunities for professional development. This is a full-time, on-site position based in Cuttack, Odisha, India.
How to Apply
Apply through the job posting to be considered for the Customer Care Executive position with Rakesh Ray.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Cuttack, Odisha, India.
Do I need prior customer service experience to apply?
Previous customer service experience is a plus but not required for this role.
What kind of tasks will I be responsible for as a Customer Care Executive?
You will handle incoming customer inquiries via phone, email, or chat, resolve complaints, maintain records, and work with other departments to improve customer experience.
Is this job remote or on-site?
This position is on-site in Cuttack, Odisha, India, and not remote.
What qualifications do I need to apply?
You need a High School Diploma or equivalent and excellent verbal and written communication skills.
Are there opportunities for professional development in this role?
Yes, the company offers ongoing training and mentorship to support professional development.