Customer Care Service Representative in New York City, NY
Published on CazVidat Employer
Apply for a full-time, on-site Customer Care Service Representative job in New York City. Help customers resolve issues and earn $50000 per year.
Salary
$50,000 per year
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Customer Care Service Representative in New York City, NY
$50,000 per year
Job description
We are seeking a dedicated, friendly Customer Care Service Representative for a full-time, on-site position in New York City, New York. You will support customers in a fast-paced environment, using strong communication and problem-solving skills to help resolve issues and improve customer satisfaction and retention.
Key Responsibilities
- Respond promptly and professionally to customer inquiries by phone, email, and chat.
- Troubleshoot product or service issues and work toward satisfactory resolutions.
- Maintain accurate, up-to-date customer records in the company database.
- Collaborate with teammates on complex questions and escalate issues when appropriate.
- Share feedback and suggestions to improve support processes and the customer experience.
- Participate in team meetings and contribute to a positive, collaborative work environment.
- Stay current on product updates and customer care best practices.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Excellent problem-solving ability and a customer-first mindset.
- Customer service or related experience preferred, but not required.
- Familiarity with CRM systems and call center software is a plus.
- Ability to remain calm and courteous in stressful situations.
- Strong attention to detail and organizational skills.
Team and Reporting
Join a collaborative customer care team with support staff and team leads who provide guidance and mentorship. You will report to a Customer Care Manager focused on your professional growth and success.
Compensation and Schedule
- Salary: $50000 per year.
- Employment type: Full-time.
- Work arrangement: On-site in New York City, New York; this position is not remote.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in New York City, New York.
What is the salary for this Customer Care Service Representative role?
The salary for this role is USD 50,000 per year.
Do I need previous customer service experience to apply?
Customer service experience is preferred but not required for this position.
What kind of tasks will I be responsible for day-to-day?
You will respond to customer inquiries via phone, email, or chat, troubleshoot issues, maintain customer records, and collaborate with your team to handle complex queries.
Will I have support and guidance in this role?
Yes, you will report directly to a Customer Care Manager who is committed to your professional growth and success, and the team provides guidance and mentorship.