Customer Care Service Representative in New York City, NY
Published on CazVidat Company
Join Company as a Customer Care Service Representative in New York City. Provide excellent customer support and help improve satisfaction. Apply today!
Salary
$50,000 per year
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Customer Care Service Representative in New York City, NY
$50,000 per year
Job description
Company is looking for a dedicated and friendly Customer Care Service Representative to join our team in New York City, New York. In this fast-paced role, your problem-solving skills and effective communication will directly enhance customer satisfaction and retention. You will be a vital part of our commitment to delivering exceptional service. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat. Troubleshoot and resolve product or service issues to ensure customer satisfaction. Maintain and update accurate customer records in the company database. Collaborate with team members to handle complex queries and escalate issues when necessary. Provide feedback to improve processes and enhance the overall customer experience. Participate actively in team meetings and contribute to a positive work environment. Stay updated on product changes and best practices in customer care. Required and Preferred Qualifications High School Diploma or equivalent. Strong verbal and written communication skills. Excellent problem-solving abilities with a customer-first mindset. Customer service experience preferred but not required. Familiarity with CRM systems and call center software is a plus. Ability to remain calm and courteous under pressure. High attention to detail and strong organizational skills. Our customer care team fosters collaboration, with support staff and team leads providing guidance and mentorship. You will report directly to a Customer Care Manager committed to your professional growth and success within the organization.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in New York City, New York.
What is the salary for this Customer Care Service Representative role?
The salary for this role is USD 50,000 per year.
Do I need previous customer service experience to apply?
Customer service experience is preferred but not required for this position.
What kind of tasks will I be responsible for day-to-day?
You will respond to customer inquiries via phone, email, or chat, troubleshoot issues, maintain customer records, and collaborate with your team to handle complex queries.
Will I have support and guidance in this role?
Yes, you will report directly to a Customer Care Manager who is committed to your professional growth and success, and the team provides guidance and mentorship.