Customer Experience Analyst in Virginia Beach, VA
Published on CazVidat Employer
Explore a contract Customer Experience Analyst job in Virginia Beach, VA. Conduct surveys, assess sales experiences, track resolutions, and improve service.
Salary
Not provided
Location
Virginia Beach, Virginia, United States
Employment type
Contract
Workplace
Not provided
Customer Experience Analyst in Virginia Beach, VA
Virginia Beach, Virginia, United States
Job description
Join a supportive team as a Customer Experience Analyst in Virginia Beach, Virginia. This on-site contract role focuses on gathering customer feedback, evaluating the sales journey, and helping improve customer satisfaction and loyalty.
Key Responsibilities
- Conduct customer surveys and collect feedback to assess satisfaction and identify improvement opportunities.
- Act as a mystery shopper to experience the sales journey firsthand and report observations.
- Collaborate with team members to turn customer insights into practical improvements.
- Help train staff on customer interaction best practices and consistent service standards.
- Track customer complaints and resolutions, follow up on reported issues, and help close the feedback loop.
- Contribute ideas in team meetings to support customer retention and loyalty.
- Maintain detailed records of customer interactions and feedback to monitor progress over time.
Qualifications
- High school diploma required; some college coursework preferred.
- Strong teamwork and collaboration skills.
- Excellent attention to detail and the ability to analyze data effectively.
- Ability to learn quickly and adapt in a fast-paced environment.
- Previous customer service or customer experience experience is a plus.
Position Details
- Job type: Contract
- Location: Virginia Beach, Virginia, United States; this position is not remote.
- Pay listed: $400 per year.
How to Apply
Email [email protected] with the subject line “interested” to apply.
Frequently asked questions
Is this position remote or on-site?
This Customer Experience Analyst role is on-site in Virginia Beach, Virginia.
What type of employment is this job?
This is a contract position.
What are the main responsibilities of this role?
You will conduct surveys, perform mystery shopping, assist in staff training, monitor customer complaints, and collaborate with the team to improve customer experience.
What qualifications do I need to apply?
A high school diploma is required, some college coursework is preferred, and prior customer service or experience roles are a plus.
How do I apply for this job?
You need to send an email titled 'interested' to [email protected].