Customer Service and Online Product Manager in West Vancouver, BC
Published on CazVidat Vision Wave Media Limited
Apply for Customer Service and Online Product Manager at Vision Wave Media Limited in West Vancouver. Full-time role with CAD $40,000-$60,000 per year salary.
Salary
CA$60,000 per year
Location
Canada
Employment type
Full time
Workplace
Remote
Customer Service and Online Product Manager in West Vancouver, BC
CA$60,000 per year
Job description
Join Vision Wave Media Limited in West Vancouver as a Customer Service and Online Product Manager. In this full-time role, you will enhance the online experience for clients in a fast-paced, customer-centric environment. Competitive annual compensation ranges from CAD $40,000 to $60,000 depending on experience.
Key Responsibilities
- Manage customer inquiries and deliver exceptional service
- Oversee online product offerings and implement updates
- Collaborate with marketing teams to boost product visibility
- Analyze customer feedback to improve service quality
- Develop and execute strategies for customer engagement
- Train team members on customer service protocols
Required and Preferred Qualifications
- Bachelor's Degree
- Strong skills in communication, problem solving, customer focus, and adaptability
- Minimum 2 years experience in customer service or product management preferred
Work within a supportive team structure reporting to the Operations Manager and engage with cross-functional teams to drive product success. This position is remote eligible.
Frequently asked questions
Is this position remote or on-site?
This is a full-time position with flexible remote work options available, based in West Vancouver, British Columbia.
What qualifications do I need to apply?
You need a Bachelor's degree and at least 2 years of relevant experience, along with strong communication, problem-solving, and adaptability skills.
What will my main responsibilities be?
You will manage customer inquiries, oversee online product offerings, collaborate with marketing, analyze feedback, develop engagement strategies, and train team members.
Does this job offer any benefits?
Yes, benefits include health insurance, paid time off, a retirement plan, remote work options, and professional development opportunities.