Customer Service and Online Product Manager – West Vancouver, BC
Published on CazVidat Vision Wave Media Limited
Join Vision Wave Media Limited as a remote-eligible Customer Service and Online Product Manager in West Vancouver. Full-time role; CAD $40,000–$60,000 per year.
Salary
CA$60,000 per year
Location
Canada
Employment type
Full time
Workplace
Remote
Customer Service and Online Product Manager – West Vancouver, BC
CA$60,000 per year
Job description
Vision Wave Media Limited is hiring a full-time Customer Service and Online Product Manager in West Vancouver, British Columbia. This customer-focused role offers the opportunity to improve the online experience and product offerings while working with a supportive, cross-functional team. Compensation is CAD $40,000–$60,000 per year, depending on experience.
Key Responsibilities
- Manage customer inquiries and deliver exceptional service.
- Oversee online product offerings and updates.
- Collaborate with marketing to improve product visibility.
- Review customer feedback and identify service improvements.
- Develop customer engagement strategies.
- Train team members on customer service protocols.
Required and Preferred Qualifications
- Bachelor’s degree.
- Strong communication, problem-solving, customer focus, and adaptability skills.
- Two or more years of customer service or product management experience preferred.
Work Arrangement and Reporting
This full-time position is based in West Vancouver, BC, and is remote eligible. You will report to the Operations Manager and collaborate with cross-functional teams to support product success.
Compensation
Pay: CAD $40,000–$60,000 per year, depending on experience.
Frequently asked questions
Is this position remote or on-site?
This is a full-time position with flexible remote work options available, based in West Vancouver, British Columbia.
What qualifications do I need to apply?
You need a Bachelor's degree and at least 2 years of relevant experience, along with strong communication, problem-solving, and adaptability skills.
What will my main responsibilities be?
You will manage customer inquiries, oversee online product offerings, collaborate with marketing, analyze feedback, develop engagement strategies, and train team members.
Does this job offer any benefits?
Yes, benefits include health insurance, paid time off, a retirement plan, remote work options, and professional development opportunities.