Customer Service Representative – New York, NY

We are seeking a dedicated Customer Service Representative for a full-time role based in New York, NY. This position is remote-eligible and focused on delivering helpful, professional support that strengthens customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat with a friendly, professional approach.
• Resolve customer concerns efficiently and work toward positive outcomes.
• Stay informed about products and services to provide accurate assistance.
• Record customer interactions and updates in the CRM system.
• Collaborate with service, sales, and technical support colleagues to address recurring issues and improve the customer experience.
• Attend team meetings and training sessions to build skills and support performance.
• Track and report customer service metrics to inform improvement initiatives.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong communication skills and a customer-focused approach.
• Ability to work collaboratively with a team.
• Effective time management and ability to handle multiple tasks.
• One to two years of customer service experience preferred.
• Familiarity with CRM software and standard office tools preferred.

Team and Work Environment

Report to the Customer Service Manager and work closely with service team members and colleagues in sales and technical support. The team emphasizes collaboration, training, and responsive customer care.

Location: New York, NY, USA. Remote work is eligible; specific work arrangements were not provided.

Employment type: Full-time.