Customer Service Representative (CSR) – San Bernardino, CA
Published on CazVidat Labayk
Apply for Labayk’s contract Customer Service Representative job in San Bernardino, CA. Support customers by phone, email, and chat. Pay: $37000 per year.
Salary
Not provided
Location
San Bernardino, California, United States
Employment type
Contract
Workplace
Not provided
Customer Service Representative (CSR) – San Bernardino, CA
San Bernardino, California, United States
Job description
Labayk is hiring a dedicated and adaptable Customer Service Representative (CSR) for a contract position in San Bernardino, California. In this on-site role, you will help customers get clear, timely support and contribute to customer satisfaction and retention. Join a collaborative team in a fast-paced environment where communication and teamwork matter.
Key Responsibilities
- Respond promptly to customer questions by phone, email, and chat.
- Explain Labayk products and services clearly and help customers navigate available options.
- Resolve complaints and service issues using sound judgment, problem-solving skills, and company systems.
- Record customer interactions accurately in the database to support consistent service.
- Share ideas in team meetings to improve service processes and the customer experience.
- Work with colleagues to meet department goals and maintain clear communication.
- Keep product and technical knowledge current to provide effective assistance.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- At least one year of customer service experience preferred.
- Bilingual skills are highly preferred.
- Comfort using software tools; CRM experience is a plus.
- Strong communication skills and attention to detail and accuracy.
- Effective time-management skills and the ability to work collaboratively.
- Customer service certifications are a plus.
Position Details
- Employer: Labayk
- Location: San Bernardino, CA
- Job type: Contract
- Work arrangement: On-site; not remote eligible
- Pay: $37000 per year
If you have a customer-focused approach and enjoy solving problems, apply for the Customer Service Representative position with Labayk in San Bernardino.
Frequently asked questions
Is this job remote or on-site?
This is an on-site position located in San Bernardino, CA, and remote work is not eligible.
What kind of experience do I need to apply?
At least 1 year of customer service experience is preferred, along with strong communication skills and proficiency with software tools.
Are there any educational requirements for this job?
A High School Diploma or equivalent is required for this position.
What will my main responsibilities be as a Customer Service Representative?
You will respond to customer inquiries via phone, email, and chat, resolve complaints, document interactions, participate in team meetings, and stay informed on product updates.
Do I need to speak more than one language for this role?
Bilingual skills are highly preferred to support a diverse customer base, though not strictly required.