Customer Service Representative – Winston-Salem, NC

Gabrano Zhanche is hiring a part-time Customer Service Representative in Winston-Salem, North Carolina. This in-person role offers annual compensation of $40,000 and the opportunity to help customers get timely, accurate support across multiple channels.

Key Responsibilities

• Respond to customer inquiries by phone, email, live chat, social media, and in person.
• Provide accurate information about products, services, pricing, policies, and procedures.
• Listen carefully, resolve complaints with empathy, and follow up to confirm issues are resolved.
• Escalate complex concerns to supervisors or the appropriate departments.
• Process customer orders accurately and verify customer information.
• Document interactions clearly and maintain accurate records.
• Share feedback with management and collaborate with teammates to improve service processes and address recurring problems.
• Stay current on product knowledge and service offerings.
• Meet customer satisfaction and response-time performance metrics.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused problem-solving skills and a professional, empathetic approach.
• Ability to manage customer interactions accurately across multiple communication channels.

Position Details

• Employer: Gabrano Zhanche
• Location: Winston-Salem, North Carolina, United States
• Schedule: Part-time
• Work arrangement: In person; remote work is not listed as available.
• Compensation: $40,000 per year