Remote Customer Service Representative – Westfield, MA
Published on CazVidat SRKC
Join SRKC as a part-time remote Customer Service Representative in Westfield, MA. Help customers by phone, email, and chat for $16.99 per hour.
Salary
$17 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Remote Customer Service Representative – Westfield, MA
$17 per hour
Job description
SRKC is hiring a part-time, work-from-home Customer Service Representative in Westfield, Massachusetts. Earn $16.99 per hour while helping customers by phone, email, and chat. This remote role offers the flexibility of working from home in a collaborative, customer-focused team.
Responsibilities
- Respond to customer questions by phone, email, and chat, and resolve issues promptly.
- Update customer account information and process transactions accurately.
- Explain products and services so customers can make informed decisions.
- Escalate complex concerns to the appropriate department.
- Collect customer feedback and identify opportunities to improve service.
- Share best practices with teammates and collaborate with sales and technical support.
- Document customer interactions in the CRM system.
Qualifications
- Strong verbal and written communication skills.
- Proficiency with customer service software and tools.
- Ability to work independently with minimal supervision.
- Flexibility to work varied shifts, including evenings and weekends as needed.
- Previous customer service experience is a plus; some college experience is preferred.
Position Details
- Employer: SRKC
- Location: Remote; based in Westfield, Massachusetts, United States
- Schedule: Part-time, with varied shifts as needed
- Pay: $16.99 per hour
- Reports to: Customer Service Manager
Frequently asked questions
Is this position fully remote or do I need to be in Westfield, MA?
This is a part-time remote role, but you need to be based in Westfield, Massachusetts.
What is the hourly pay for this customer service job?
The position pays USD 16.99 per hour.
What kind of experience or education do I need to qualify?
Some college experience is preferred, and previous customer service experience is a plus.
What will my main responsibilities be as a customer service representative?
You will respond to customer inquiries via phone, email, or chat, update accounts, process transactions, and escalate complex issues as needed.
Will I need to work specific hours or shifts?
You should be flexible to work varied shifts, including evenings and weekends as needed.
Who will I report to and work with in this role?
You will report directly to the Customer Service Manager and collaborate with sales and technical support teams.