Customer Service Representative in Boston, MA
Published on CazVidat Anthony
Join Anthony as a full-time Customer Service Representative in Boston, MA. Resolve customer concerns, process orders, and earn $45,000 per year.
Salary
$45,000 per year
Location
Boston, Massachusetts, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Boston, MA
$45,000 per year
Job description
Anthony is seeking a dedicated Customer Service Representative for a full-time, on-site position in Boston, Massachusetts. In this role, you will help deliver exceptional customer experiences, resolve concerns, and strengthen customer relationships in a fast-paced, supportive environment.
Key Responsibilities
- Respond to inbound customer inquiries and provide accurate information about products and services.
- Resolve complaints and customer issues using effective problem-solving while maintaining a friendly, professional demeanor.
- Record customer interactions and relevant processes in the customer relationship management (CRM) system.
- Process orders, refunds, and exchanges in accordance with company policies.
- Work with teammates and cross-functional partners to resolve issues promptly and improve the customer experience.
- Attend training sessions to build knowledge of company products and services.
- Review customer feedback and recommend ways to improve service delivery.
Required and Preferred Qualifications
- High school diploma or equivalent; additional education is a plus.
- Strong written and verbal communication skills.
- Proven problem-solving ability and a focus on customer satisfaction.
- Teamwork skills and the ability to collaborate effectively.
- Previous customer service or related experience preferred.
Team and Reporting
You will report to the Customer Service Manager and collaborate with Sales, Operations, and other cross-functional teams to help meet customer needs.
Compensation and Employment
This is a full-time, on-site position in Boston, MA, offering a salary of $45,000 per year.
Frequently asked questions
Is this position remote or on-site?
This Customer Service Representative role is on-site in Boston, MA and is not eligible for remote work.
What is the salary for this job?
The salary for this position is USD 45,000 per year.
What kind of experience do I need to apply?
Prior customer service experience is preferred, along with strong problem-solving and communication skills.
What will my main responsibilities be?
You will handle inbound customer inquiries, resolve complaints, process orders and refunds, document interactions in the CRM, and work closely with team members to resolve issues.
What education is required for this role?
A high school diploma or equivalent is required, and further education is considered a plus.
Who will I report to and work with?
You will report to the Customer Service Manager and collaborate with Sales and Operations teams.