Remote Customer Service Representative – United States

Davita Healthcare is hiring a full-time, remote Customer Service Representative in the United States. In this role, you will assist customers by answering questions, resolving issues, and providing clear information about products and services. Customer service training is provided, and previous experience is preferred but not required.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely, professional manner.
• Use customer relationship management (CRM) software to record interactions and manage customer accounts.
• Explain product features and services and share relevant information with customers.
• Identify the root cause of customer concerns and work toward appropriate resolutions.
• Collaborate with teammates and cross-functional partners, including sales and product teams, to improve service delivery.
• Manage a high volume of requests while maintaining quality and effective time management.
• Follow up with customers to confirm their concerns have been resolved.

Required and Preferred Qualifications

• High school diploma.
• Strong verbal and written communication skills.
• Excellent time management skills.
• Ability to work collaboratively as part of a team.
• Previous customer service experience is preferred but not required; training is provided.

Work Environment and Reporting

This full-time remote position serves customers across the United States. You will report to the Customer Service Manager and work with a supportive team focused on customer satisfaction and continuous improvement.

Compensation

$45 per hour.