Customer Service Representative - Integrated Supply in North Berwick, ME
Published on CazVidat monika tiwari
Apply for Customer Service Representative - Integrated Supply in North Berwick, Maine. Contract role with monika tiwari offering $20 per hour. Join our team tod
Salary
$20 per hour
Location
North Berwick, Maine, United States
Employment type
Contract
Workplace
Not provided
Customer Service Representative - Integrated Supply in North Berwick, ME
$20 per hour
Job description
Join monika tiwari as a Customer Service Representative in North Berwick, Maine. This contractual role in the Integrated Supply sector offers an engaging environment where your efforts directly enhance customer satisfaction and operational success.
Key Responsibilities
- Respond promptly and thoroughly to customer inquiries via phone, email, or chat.
- Process orders, returns, and exchanges following company policies.
- Use CRM and other computer systems to manage customer interactions efficiently.
- Maintain professionalism and empathy in all communications.
- Collaborate with team members to improve service delivery.
- Assist in training new staff on customer service protocols and tools.
- Monitor customer feedback and recommend service and product improvements.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Proven customer service experience with a strong focus on client satisfaction.
- Proficient computer skills, including familiarity with CRM software.
- Excellent communication skills and professionalism.
- Experience in a similar role preferred but not mandatory.
As part of a small, dedicated team, you will report to the Customer Service Manager and work closely with other departments to ensure seamless customer support. Opportunities for growth are available as you develop your skills within the organization.
Frequently asked questions
Is this a remote position or do I need to work on-site?
This Customer Service Representative role is based in North Berwick, Maine and is not remote, so you will need to work on-site.
What is the hourly pay for this contract position?
The position pays USD 20 per hour as stated in the job posting.
What kind of experience do I need to apply?
You need proven experience in customer service with a strong focus on client satisfaction, though experience in a similar role is preferred but not mandatory.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, or chat, process orders and returns, use CRM systems, assist in onboarding new staff, and collaborate with the team to improve service quality.
What qualifications are required for this role?
A high school diploma or equivalent is required, along with proficiency in computer skills including CRM software and excellent communication skills.
Are there opportunities for professional growth in this role?
Yes, the job description mentions opportunities for professional growth as you develop your skills within the organization.