Customer Service Representative (Tier 1)

🚀 We’re Hiring: Customer Service Representative – Remote (Colombia)We’re looking for a Customer Service Representative to join a U.S.-based logistics technology company whose platform helps freight brokers automate and speed up their quoting process.
💡 What you’ll do:✅ Manage incoming support tickets and resolve Tier 1 issues quickly and professionally✅ Guide new customers through onboarding and help them get the most out of the platform✅ Troubleshoot common product issues and escalate complex cases✅ Document interactions, troubleshooting steps, and resolutions in the support system✅ Identify recurring issues and share feedback to improve the customer experience🎯 What we’re looking for:🔹 C1 English level: clear, confident written and verbal communication🔹 1+ year of experience in customer service, technical support, or help desk🔹 Experience with ticketing systems such as Zendesk, Jira, or similar🔹 Customer-first, proactive, detail-oriented, and coachable
🌟 What we offer:🏠 100% Remote in COLOMBIA📄 Indefinite-term contract with all legal benefits + benefits (gym + health plan)🕐 Monday to Friday, 7:00 a.m. – 4:00 p.m or 8:00 a.m. – 5:00 p.m. (Colombia time)🌎 Work with a fast-growing U.S. tech company📩 Interested? Apply here