Customer Service Retention Specialist in Austin, TX

Rozanne Lemoela is hiring a dedicated and empathetic Customer Service Retention Specialist to join our Austin, Texas team. This full-time role focuses on enhancing customer satisfaction and retention in a dynamic industry. We value strong communication, problem-solving skills, and genuine care for our customers, fostering a supportive environment where your efforts directly improve client experiences.

Key Responsibilities

• Respond promptly to customer inquiries and concerns, ensuring effective issue resolution.
• Engage with customers to understand their unique needs and provide customized solutions.
• Monitor and analyze customer feedback to identify service improvement opportunities.
• Collaborate with sales, marketing, and other cross-functional teams to maintain consistent communication and service excellence.
• Develop and implement strategies aimed at reducing customer churn and improving retention rates.
• Prepare detailed reports on customer interactions and retention metrics to evaluate success.
• Participate actively in training sessions and professional development programs to enhance your skills.

Required and Preferred Qualifications

• High School Diploma or equivalent required.
• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities.
• Demonstrated empathy and understanding toward customers.
• Experience with customer service software and tools is a plus.
• Minimum 2 years of experience in customer service or related fields preferred.

As part of our collaborative team structure, you will report directly to the Customer Service Manager and work closely with sales and marketing teams to deliver outstanding customer experiences. Strong cross-functional collaboration is essential for success in this role.

Compensation is performance and commission-based, ranging from $2,000 to $10,000 per month. We offer numerous growth opportunities within the company.