Customer Service Retention Specialist – Austin, TX

Rozanne Lemoela is hiring a full-time Customer Service Retention Specialist for a remote-eligible role based in Austin, Texas. Help customers resolve concerns, find tailored solutions, and build lasting relationships that support customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries and resolve issues effectively.
• Understand customer needs and recommend tailored solutions.
• Review customer feedback and identify service improvements.
• Work with sales, marketing, and other teams to provide consistent service.
• Develop and implement strategies to reduce customer churn.
• Prepare reports on customer interactions and retention performance.
• Participate in training and professional development.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-focused approach.
• Empathy and the ability to understand customer concerns.
• Familiarity with customer service software and tools is a plus.
• Two or more years of customer service or related experience preferred.

Team and Compensation

Report to the Customer Service Manager and collaborate closely with sales and marketing. Compensation is performance- and commission-based, with stated earnings of $2,000–$10,000 per month. Growth opportunities are available.