Customer Success Specialist

QUALIFICATIONS
• Bachelor’s Degree in Business, Marketing, IT, or equivalent
• Ideally, at least 2 to 3 years of experience in a B2B Sales, Account Management, or Customer Success role
• Experience working in the IT industry is a plus
• Experience working with enterprise and government accounts is a plus
• Has a customer-first mindset and advocates excellent customer experience

RESPONSIBILITIES
• Maintain an active and positive relationships with customers, partners, suppliers, and other relevant parties
• Address customer concerns and recommend possible solutions to company’s stakeholders for a timely issue resolution
• Monitor customer experience from onboarding, after-sales support, and retention/renewal of contracts
• Coordinate and conduct periodic customer satisfaction surveys
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions
• Keep up-to-date on customer experience by monitoring solution performance and support experience
• Coordinate with relevant teams and departments to ensure a positive customer experience through effective and timely delivery of projects and services
• Collaborate with the Sales Team to ensure subscription renewals and overall growth of customer accounts
• Check technical documents/requirements for compliance, completeness, and cohesiveness to be submitted in support of request-for-payment requirements
• Check the status of requests for payment with project end-users in relation to the completeness and acceptance of submitted documentary requirements
• Revise and/or provide additional documents as needed

HOW TO APPLY
Interested applicants may submit their updated CV/Resume to: [email protected]
OR Send us a DIRECT MESSAGE