Customer Support Assistant

Customer Support AssistantFalls Church, VA (100% Onsite)$21-$24/hourOngoing Temporary Opportunity | Immediate Start
LHH is partnering with a well-established client in Falls Church, VA to identify a Customer Support Assistant who thrives in a fast-paced, customer-focused environment. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and delivering exceptional service while supporting a collaborative Customer Success team.
In this role, you'll be more than just a point of contact. You'll help create positive customer experiences, provide timely solutions, and serve as a trusted resource for a portfolio of valued clients. If you're passionate about helping others and enjoy working in a team-oriented environment, we'd love to hear from you.
Why You'll Love This OpportunityImmediate start availableGain valuable experience supporting a Customer Success teamCollaborative, professional work environmentPotential for long-term opportunity and career growthCompetitive pay: $21-$24/hourSchedule & Requirements100% onsite in Falls Church, VABackground check required, Drug screening required, Employment verification required, Education verification required upon offer
Key ResponsibilitiesServe as the primary point of contact for assigned customer accountsRespond to client inquiries and resolve issues in a timely, professional mannerDeliver outstanding customer service and ensure a positive customer experienceCollaborate with internal teams to address customer needs and requestsTrack and communicate customer concerns while ensuring timely follow-upSupport Customer Success Managers in maintaining strong client relationshipsIdentify opportunities to improve service and enhance customer satisfaction
QualificationsHigh school diploma or equivalent requiredStrong computer skills with the ability to quickly learn new software and CRM systemsExceptional customer service and problem-solving skillsStrong written and verbal communication abilitiesAbility to think critically and adapt to changing prioritiesReliable, professional, and team-oriented approachPrior experience in commercial real estate or property management is a plus, but not required
BenefitsBenefit offerings include medical, dental, vision, life insurance, short-term disability, voluntary benefits, Employee Assistance Program (EAP), commuter benefits, and a 401(k) plan. Employees have the flexibility to select coverage options that best meet their individual needs. Paid leave options may include paid sick leave, holiday pay, and other leave benefits as required by federal, state, and local laws and eligibility requirements.Equal Opportunity Employer/Veterans/DisabledIf you're looking for an opportunity to grow your customer service career with a supportive team and a company that values exceptional client experiences, apply today!