Distinguished Experience Strategist
External job listingat Sam's Club
Define e-commerce strategy and improve the end-to-end online member experience at Sam's Club through research, experimentation, standards, and measurement.
Salary
Not provided
Location
Bentonville, United States
Employment type
Full time
Workplace
Not provided
Distinguished Experience Strategist
Bentonville, United States
Job description
About the role
As a Distinguished Experience Strategist (IC) focused on Sam’s Club Online & E-commerce, you will partner with Research and senior business leaders to define critical digital commerce problems, shape new omni-channel shopping experiences, uncover breakdowns in the member experience and expectations, and drive strategies to improve the end-to-end online member experience and e-commerce performance. You will set enterprise-level direction through recommendations, standards, measurement, and executive influence.
The Experience Strategy & Innovation team collaborates across business units to use human-centered insights to define challenges and opportunities. Its work supports solutions, enterprise-wide initiatives, innovation, and measurable outcomes across digital and physical environments.
Responsibilities
- Define and evolve the end-to-end e-commerce experience.
- Build experimentation frameworks, scale successful pilots, and advise senior leaders on investment decisions, tradeoffs, and transformation priorities.
- Establish experience standards, governance, and alignment across product, design, engineering, marketing, operations, and membership.
- Create journey maps, service blueprints, and ecosystem views to identify gaps and dependencies.
- Measure and improve experience performance through business and operational metrics.
- Lead innovation initiatives, including personalization and AI-powered initiatives.
Key facts
- The role focuses on Sam’s Club Online & E-commerce.
- The role defines and evolves the end-to-end e-commerce experience.
- The position partners with Research and senior business leaders.
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Frequently asked questions
What does the role involve?
It focuses on defining digital commerce problems and strategies to improve the end-to-end online member experience and e-commerce performance.
What are some key responsibilities?
Responsibilities include building experimentation frameworks, establishing experience standards, creating journey maps, and measuring experience performance.
Which teams does the role work with?
The role partners with Research and senior business leaders and works across product, design, engineering, marketing, operations, and membership.