Executive

Customer Relationship Management (CRM) & Ecommerce

Job Responsibilities
• Social Media platforms & Ecommerce Management.
• Respond promptly and professionally to customer queries and feedback on various social media platforms.
• Verify and order Confirmation in Social Media platforms & Ecommerce.
• Coordinate with the sales and logistics to fulfill orders efficiently.
• Address and resolve customer complaints in a courteous and effective manner.
• Build and maintain strong relationships with customers to ensure loyalty and repeat business.
• Implement strategies to enhance the customer experience and drive brand loyalty.
• Gather and document customer feedback.
• Collaborate with the product and marketing teams.
• Maintain accurate and up-to-date customer databases to ensure efficient communication and order processing.
• Prioritize and manage times to ensure quick and effective customer support Implement response time targets and monitor adherence to meet service-level expectations.
• Identify opportunities for up selling and cross-selling of products to increase sales and customer engagement.
• Provide recommendations to customers based on their preferences and purchase history.
• Any task assigned by office.

Job Location
Dhaka, Bangladesh

Employment Status
Full Time

Workplace
Work at the Head Office

Educational Requirements
Minimum H.S.C

Additional Requirements
• 1 year(s) experience in relevant field (Freshers also can apply)
• Fluent in English
• Computer literacy is mandatory, (Social Media, Ecommerce, Microsoft Office & other office application)
• Both males and females are allowed to apply.

Salary
Negotiable

Compensation & Other Benefits
Festival Bonus: 2 (Yearly)
Other benefits as company policy

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