Help Desk Support Specialist

Tasks

• Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
• Provided documented service procedures for all resolutions.
• Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices).
• Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications.
• Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.).

Requirements

• Need only local candidates
• Desktop Support - Windows 7/10, Office 365, Adobe Professional
• Active Directory
• Printer support, including toner replacement, and Print server administration
• Desktop Imaging Management
• Inventory Management and Support
• Good customer service, personable desk side engagement, and overall good customer support interaction
• Preferred: SharePoint Support
• Preferred: Service Now incident reporting

Schedule

• Duration: Long-Term
• Work Mode: On-site

How to apply

• Send your updated resume by email.

Location

• Atlanta, GA