Information Technology Support Technician

We are seeking an onsite IT Support Specialist for a 1-3 month contract opportunity with potential to extend or convert to hire.
Pay Rate: $30-$37/hr
Responsibilities:Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organizationProvide technical support to the user devices (Laptops, PC?s, printers).Provide technical support to the shop floor devices (PC?s, handhelds, label printers, printers).Provide support to critical meetings.Responsible for the good deployment of the IT standards on hardware, software and processes.Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking toolDiagnoses customer issues and assigns appropriate support, if outside scope of supportInstalls and maintains hardware and softwareWorks with next level of support for the resolution of issueConveys customers? perspective to project teams responsible for newly implemented products and existing product enhancements.
Requirements:Associates or Bachelors Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience1-3 years related professional experienceExperience working on Windows 10/11 based devicesExperience working with Office toolsKnowledge on handheldsExperience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.), a plus