IT Support Help Desk Specialist

Provide Level 1/Level 2 technical support to end users
Troubleshoot hardware, software, network, and application issues
Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
Manage user accounts, passwords, permissions and access
Troubleshoot Windows desktops, laptops and peripheral devices
Assist with Active Directory / Entra ID administration
Handle service requests and incidents through ticketing systems
Monitor, prioritize and resolve support tickets within SLA requirements
Troubleshoot connectivity, VPN, printers and basic networking issues
Perform software installations, configurations and updates
Document technical issues, troubleshooting steps and resolutions
Escalate complex issues to appropriate technical teams
Provide professional and customer-focused support to employees