IT Support Help Desk Specialist United States
External job listingat Miit
Miit seeks an IT Support Help Desk Specialist to provide Level 1 and Level 2 support, troubleshoot technical issues, and resolve support tickets.
Application link unavailable
Salary
Not provided
Location
United States, United States
Employment type
Full time
Workplace
Not provided
IT Support Help Desk Specialist United States
United States, United States
Application link unavailable
Job description
About the role
Miit is seeking an IT Support Help Desk Specialist to provide Level 1 and Level 2 technical support to end users. The role involves troubleshooting hardware, software, network, and application issues to ensure smooth IT operations.
Responsibilities
- Provide Level 1 and Level 2 technical support to end users.
- Troubleshoot hardware, software, network, and application issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Manage user accounts, passwords, permissions, and access.
- Troubleshoot Windows desktops, laptops, and peripheral devices.
- Assist with Active Directory / Entra ID administration.
- Handle service requests and incidents through ticketing systems.
- Monitor, prioritize, and resolve support tickets within SLA requirements.
- Troubleshoot connectivity, VPN, printers, and basic networking issues.
- Perform software installations, configurations, and updates.
- Document technical issues, troubleshooting steps, and resolutions.
- Escalate complex issues to appropriate technical teams.
- Provide professional and customer-focused support to employees.
Key facts
- Provides Level 1 and Level 2 technical support to end users.
- Troubleshoots hardware, software, network, and application issues.
- Supports Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Resolves support tickets within SLA requirements.
Estimated salary
Estimated salary for IT support in United States: USD 4,400 - 5,400 per month, based on 7 CazVid job posts that state their pay. This is an estimate, not the salary offered.
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Frequently asked questions
What does the IT Support Help Desk Specialist role involve?
It involves providing Level 1 and Level 2 technical support to end users and troubleshooting hardware, software, network, and application issues.
Which applications does the role support?
The role supports Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
What ticketing responsibilities are included?
The specialist handles service requests and incidents through ticketing systems and monitors, prioritizes, and resolves support tickets within SLA requirements.
How much does this job pay?
This listing does not state the pay. As a reference, the estimated salary for IT support in United States is USD 4,400 - 5,400 per month, based on 7 CazVid job posts that state their pay. This is an estimate, not the salary offered.