IVR QA Lead

Tasks

• Lead end-to-end IVR and conversational BOT testing, including voice and keypad interactions.
• Validate BOT intent recognition, speech interpretation, prompts, menus, and call routing.
• Test seamless transitions between IVR, BOT interactions, and live agents.
• Perform backend API integration testing with services such as payment gateways.
• Build and maintain automated IVR testing scripts using Cyara and Selenium.
• Drive defect reporting, root cause analysis, log verification, and debugging.
• Establish QA standards, best practices, test artifacts, and learning plans.
• Collaborate with developers, AI engineers, and call flow designers in an Agile environment.

Requirements

• NGA Agentic, GECX, IVR Testing
• Conversational BOT / NLU Testing
• Google Evals, Roark
• DTMF & Speech Validation
• IVR Call Flow Testing
• API Testing – Postman, JMeter
• Database Knowledge
• Test Case Preparation & Defect Management
• Logs Verification & Debugging
• Cyara Framework & Selenium Automation
• NO USC OR GC PLEASE
• Relocation Candidates Welcome

Schedule

• Hybrid
• 6+ Months Contract
• Video Call

How to apply

• Share your updated resume via email.

Location

• Charlotte, NC