L2 Support Engineer Job in Coimbatore, Tamil Nadu
Published on CazVidat John
Apply for L2 Support Engineer at John in Coimbatore, Tamil Nadu. Full-time role requiring Java & SQL skills. Advance your tech support career with us!
Salary
₹1,600,000 per year
Location
Coimbatore, Tamil Nadu, India
Employment type
Full time
Workplace
Not provided
L2 Support Engineer Job in Coimbatore, Tamil Nadu
₹1,600,000 per year
Job description
John is seeking a skilled L2 Support Engineer to join our team in Coimbatore, Tamil Nadu, India. This full-time role is ideal for a detail-oriented professional passionate about technical support and system optimization. You will be instrumental in troubleshooting, maintaining, and enhancing our software systems to ensure exceptional service reliability and customer satisfaction.
Key Responsibilities
- Diagnose and resolve technical issues involving Java and SQL databases.
- Manage escalated support tickets and maintain system operations through effective troubleshooting.
- Collaborate with cross-functional teams to boost system performance and improve user experience.
- Develop and document user manuals and technical procedures for internal and customer use.
- Monitor system performance metrics to ensure optimal reliability and uptime.
- Engage in regular team meetings to discuss project progress, technical challenges, and solutions.
- Drive continuous improvement initiatives to optimize support workflows and processes.
Required and Preferred Qualifications
- Bachelor's Degree in Computer Science or related discipline.
- Proficiency in Java and SQL programming languages.
- Experience in technical support roles for software applications or systems.
- Strong analytical and problem-solving skills with attention to detail.
- Familiarity with common support tools and ticketing systems.
- Relevant IT or software certifications are advantageous.
- Previous experience in a similar L2 support role preferred.
Join John to grow your career in a dynamic environment where your expertise directly impacts customer success and service excellence.
Frequently asked questions
Is this position based in Coimbatore or is remote work allowed?
This is an on-site position located in Coimbatore, Tamil Nadu, India, with no remote work option.
What technical skills do I need to have for this L2 Support Engineer role?
You should be proficient in Java and SQL programming languages and have experience in technical support for software applications or systems.
What kind of responsibilities will I have day-to-day?
You will diagnose and resolve technical issues involving Java and SQL databases, troubleshoot escalated support tickets, document technical procedures, and collaborate with teams to improve system performance.
What educational background is required for this job?
A Bachelor's Degree in Computer Science or a related field is required for this position.
What is the salary for this full-time L2 Support Engineer position?
The salary offered is INR 1,600,000 per year.
Are there any preferred qualifications or certifications for this role?
Relevant IT or software certifications are a plus, and previous experience in a similar L2 support role is preferred.