L2 Support Engineer in Coimbatore, Tamil Nadu, India
Published on CazVidat John
Join John as an L2 Support Engineer in Coimbatore. Troubleshoot Java and SQL issues, resolve escalations, and improve system reliability. Full-time role.
Salary
₹1,600,000 per year
Location
Coimbatore, Tamil Nadu, India
Employment type
Full time
Workplace
Not provided
L2 Support Engineer in Coimbatore, Tamil Nadu, India
₹1,600,000 per year
Job description
John is hiring a full-time L2 Support Engineer in Coimbatore, Tamil Nadu, India. In this on-site role, you will troubleshoot escalated technical issues and help maintain reliable software systems. Your work will support customer satisfaction and improve service performance.
Key Responsibilities
- Diagnose and resolve technical issues involving Java applications and SQL databases.
- Troubleshoot escalated support tickets and maintain system operations.
- Collaborate with internal teams to improve system performance and user experience.
- Prepare and document user manuals and technical procedures for team and customer use.
- Monitor system performance and reliability to support optimal operations.
- Participate in team meetings to discuss project updates, technical issues, and solutions.
- Contribute to initiatives that improve support processes.
Required and Preferred Qualifications
- Bachelor’s degree in Computer Science or a related field.
- Proficiency in Java and SQL.
- Experience supporting software applications or systems in a technical support role.
- Strong problem-solving skills and attention to detail.
- Experience with support tools and ticketing systems.
- Relevant software or IT certifications are a plus.
- Previous experience in a similar role is preferred.
Position Details
- Employer: John
- Location: Coimbatore, Tamil Nadu, India
- Work arrangement: On-site
- Employment type: Full-time
- Pay: 1600000 per year
Apply to join John’s support team and help resolve technical issues while strengthening system reliability and customer experience.
Frequently asked questions
Is this position based in Coimbatore or is remote work allowed?
This is an on-site position located in Coimbatore, Tamil Nadu, India, with no remote work option.
What technical skills do I need to have for this L2 Support Engineer role?
You should be proficient in Java and SQL programming languages and have experience in technical support for software applications or systems.
What kind of responsibilities will I have day-to-day?
You will diagnose and resolve technical issues involving Java and SQL databases, troubleshoot escalated support tickets, document technical procedures, and collaborate with teams to improve system performance.
What educational background is required for this job?
A Bachelor's Degree in Computer Science or a related field is required for this position.
What is the salary for this full-time L2 Support Engineer position?
The salary offered is INR 1,600,000 per year.
Are there any preferred qualifications or certifications for this role?
Relevant IT or software certifications are a plus, and previous experience in a similar L2 support role is preferred.