Logistics Coordinator

About UsSalvatech connects Colombian talent with international companies looking for skilled professionals. We help organizations build efficient remote teams while enabling professionals to access global opportunities, providing full support throughout hiring, onboarding, employment management, and local assistance. We combine technology, proximity, and human talent to create partnerships that drive growth and productivity on both sides.
Position OverviewLocation: Colombia — 100% RemoteEmployment Type: Full-time (40 hours per week)Contract: Long-term Colombian employment contractSchedule: Monday to Friday, U.S. Eastern business hours (EST)Work Environment: Collaborative team with Colombian and international professionalsLanguage: Advanced English (B2+; C1 preferred)Industry: Freight Transportation / Drayage Logistics (Import & Export Containers)
Role SummaryAs a CSR / Logistics Coordinator, you will be the main point of contact between U.S. clients, carriers, and the operations team, ensuring every container load is scheduled, dispatched, tracked, and documented on time.You will communicate with clients throughout the day, maintain accurate information in internal systems and client portals, and proactively resolve issues. This role is ideal for someone organized, detail-oriented, and responsive who thrives in a fast-paced logistics environment and takes ownership of each load from pickup to delivery.
Key ResponsibilitiesMaintain clear and timely communication with clients, respond promptly to emails, and provide solutions when issues arise.Review load information and ensure records are accurately updated in the TMS and internal tools.Follow load-specific instructions and request missing documentation or information when needed.Dispatch loads to reliable carriers and ensure they are properly set up and active in the system.Schedule import loads within the available free time and ensure export loads meet ERD and cut-off deadlines.Update client portals within two hours of each shipment movement and upload paperwork as soon as it becomes available.Notify clients of additional charges as soon as they arise and document them in the system.Request final paperwork and charges once containers are in-gated, keeping the administrative team copied on communications.Track shipments through steamship line, port, and rail websites and update shipment records accordingly.
QualificationsPrevious experience in dispatch or logistics coordination.Advanced English proficiency (B2+ or higher), both written and spoken, for daily client communication via email and phone.Comfortable working with Transportation Management Systems (TMS), online portals, and accurate data entry.Strong organizational skills and attention to detail, with the ability to manage multiple loads simultaneously.Proactive problem-solving skills and the ability to communicate issues clearly and promptly.Availability to start within two weeks.
Nice to HaveExperience handling import/export containers and drayage operations.Previous logistics coordination, dispatch, or customer service experience with a U.S.-based freight or drayage company.Familiarity with TMS platforms such as TM3, Trinium, PortPro, or CargoWise, as well as Airtable.Knowledge of free time, Last Free Day, ERD, cut-off, demurrage, detention, and accessorial charges.