Member Service Collection Specialist in Montalban, Rizal
Published on CazVidat Employer
Apply for a full-time Member Service Collection Specialist role in Montalban, Rizal. Support members, follow up on accounts, and earn 27000 per month.
Salary
₱27,000 per month
Location
Montalban, Rizal, Philippines
Employment type
Full time
Workplace
Not provided
Member Service Collection Specialist in Montalban, Rizal
₱27,000 per month
Job description
Join a dynamic team as a Member Service Collection Specialist in Montalban, Rizal, Philippines. This full-time, on-site position is based at the Batasan Branch and offers a monthly salary of 27000. Help support the organization’s financial health while providing members with professional, respectful service.
Key Responsibilities
- Contact members to resolve outstanding account balances with professionalism and courtesy.
- Follow up on overdue accounts by phone, email, and letter.
- Record collection activities accurately in the appropriate systems.
- Review account data to identify payment trends and potential issues.
- Answer member questions about account status and available payment options.
- Work with colleagues to improve collection results and member satisfaction.
- Monitor performance metrics and contribute to departmental goals.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Experience in collections or customer service, including effective communication and conflict resolution.
- Familiarity with collection processes and practices.
- Proficiency with relevant account-tracking tools, such as CRM systems and spreadsheets.
- Strong attention to detail and the ability to work independently and collaboratively.
- Related customer service certifications are preferred.
Position Details
- Location: Batasan Branch, Montalban, Rizal, Philippines
- Schedule: Full-time, on-site
- Pay: 27000 per month
Explore related opportunities: Active Member Assessor Volunteer, Ice Cream Parlour Team Member, and Food Truck Crew Member.
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site role based at our Batasan Branch in Montalban, Rizal, Philippines.
What kind of experience do I need to apply?
You need proven experience in collections or customer service roles, with strong communication and conflict resolution skills.
What are the main responsibilities of this job?
You will engage with members to resolve overdue balances, perform follow-ups on delinquent accounts, document collection activities, analyze account data, provide customer service, and collaborate with the team to improve collection efficiency.
What education is required for this position?
A high school graduate or equivalent educational attainment is required.
Are there any benefits included with this job?
Yes, the job offers health insurance, paid time off, a retirement plan, and career development and training programs.