Operating Model Change Management Specialist

🚨 URGENT HIRING: OPERATING MODEL CHANGE MANAGEMENT SPECIALIST 🚨
📍 Location: Albany, NY (5 Days Onsite)
💼 Program: Medicaid Eligibility Continuing Modernization (MECM)
📌 Position: Operating Model Change Management Specialist
📄 Job Type: Contract
🔹 Role Overview:
We are seeking an experienced Operating Model Change Management Specialist to support the design of future-state operations for the Non-MAGI Medicaid Eligibility System.
The ideal candidate will have strong experience in business process mapping, operating model design, stakeholder facilitation, and implementation planning.
🔹 Key Responsibilities:
Research and document current-state (As-Is) business processes, including workflows, roles, handoffs, systems, and pain points.
Develop current-state and future-state (To-Be) process maps using Microsoft Visio.
Convert functional system designs into detailed operational process flows.
Plan and facilitate To-Be workshops with program and DOH stakeholders.
Maintain decision logs, action items, open issues, and ownership records.
Prepare executive-level PowerPoint presentations highlighting options, risks, and implementation requirements.
Review policies, procedures, and program documentation and summarize findings.
Support implementation planning by identifying gaps between current and future operating models.
Maintain quality, accuracy, and version control across all deliverables.
🔹 Required Skills:
Experience in Operating Model Design, Business Process Mapping, or Process Improvement.
Strong proficiency in Microsoft Visio, PowerPoint, Word, and Excel.
Experience facilitating sessions with business and technical stakeholders.
Strong analytical, problem-solving, and documentation skills.
Ability to prepare executive-level summaries and recommendations.
Excellent written and verbal communication skills.
🔹 Preferred Qualifications:
Experience with Medicaid, Health & Human Services (HHS), or public-sector modernization programs.
Knowledge of Change Management and Organiz