Operations & Customer Service Manager

100% remote - US $1000-$1200/month depending on relevant experience and skills.
About the role:
The UK’s leading tennis app: Spin helps people get on court and meet new people through leagues and socials. We’re also bringing that experience to padel.
An established business with big ambitions: we’re profitable and growing, with more than 50,000 players in London. Our ambition is to become the go-to app for recreational players worldwide.
Work directly with our co-founders: take ownership of day-to-day operations and customer support, helping our leagues and socials run smoothly.
Combine your interests with your career: if you play tennis or padel, enjoy helping people and like keeping things organised, we’d love to hear from you.
What you’ll do:
Keep our socials running smoothly: confirm hosts, organise tennis balls and equipment, monitor weather and manage cancellations or last-minute changes.
Support our players: answer customer enquiries by email, resolve booking and payment issues, and help players understand our leagues, socials and playing levels.
Improve how we work: use AI and automation to streamline recurring tasks, improve customer support and keep our processes organised and up to date.
What we’re looking for:
You play tennis or padel and understand the player experience.
Excellent written and spoken English, with confidence communicating with players and teammates.
Organisation and attention to detail: you keep track of tasks, follow up when needed and make sure things get done.
A helpful, thoughtful approach: you communicate clearly, use good judgement and take ownership of resolving problems.
Comfort with technology and a willingness to learn: you’ll use AI regularly in this role. Experience using it is a bonus.
We care more about what you can demonstrate than years on your CV. Recent graduates and candidates with customer service or operations experience are welcome.