Customer Service Support Specialist

We are seeking a motivated and friendly Customer Service Support Specialist to join our team in New York City. This part-time role is perfect for individuals who are eager to provide top-notch service while working in a vibrant and dynamic environment. As a key member of our customer service department, you will have a significant impact on enhancing customer satisfaction and ensuring their needs are met efficiently. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance. Resolve customer complaints effectively and efficiently while adhering to company policies and procedures. Maintain a comprehensive knowledge of products and services offered to provide informed support. Document customer interactions and feedback in the CRM system to help improve service and products. Assist customers with order processing, returns, and account management. Collaborate with team members to identify and implement process improvements. Participate in team meetings to share insights and develop best practices. Required and preferred qualifications High school diploma or equivalent required. Strong communication skills, both verbal and written. Previous experience in a customer service environment preferred. Familiarity with CRM software and Microsoft Office Suite is a plus. Ability to manage multiple priorities and work in a fast-paced environment. Friendly demeanor with a commitment to customer satisfaction. Our team is structured to encourage cross-functional collaboration, giving you the opportunity to work alongside sales and product teams to enhance customer experience. You'll report to the Customer Service Manager who values innovation and proactive problem-solving. We offer growth opportunities for our employees, and we genuinely care about our company culture, emphasizing teamwork, support, and professional development. Enjoy modern workplace benefits such as flexible hours and a collaborative atmosphere that fosters learning and development. Fully remote - work from anywhere in United States