Customer Service Support Specialist – New York City, NY
Published on CazVidat FTI Consulting, Inc.
Apply for a part-time Customer Service Support Specialist role with FTI Consulting, Inc. Remote-eligible, based in New York City, with pay of $45,000 per year.
Salary
$45,000 per year
Location
United States
Employment type
Part time
Workplace
Remote
Customer Service Support Specialist – New York City, NY
$45,000 per year
Job description
FTI Consulting, Inc. is seeking a friendly, motivated Customer Service Support Specialist for a part-time role based in New York City, New York. This remote-eligible position offers the opportunity to help customers, strengthen customer satisfaction, and collaborate with sales and product teams.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with accurate, timely assistance.
- Resolve customer complaints in accordance with company policies and procedures.
- Maintain current knowledge of the company’s products and services.
- Record customer interactions and feedback in the CRM system.
- Support order processing, returns, and account management.
- Work with colleagues to identify and implement service improvements.
- Share insights and best practices in team meetings.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Previous customer service experience preferred.
- CRM software and Microsoft Office Suite familiarity is a plus.
- Ability to manage competing priorities in a fast-paced environment.
- Friendly, customer-focused approach.
Team and Reporting
You’ll collaborate across teams, including sales and product, and report to the Customer Service Manager, who values innovation and proactive problem-solving. FTI Consulting, Inc. offers employee growth opportunities and a supportive team environment.
Compensation and Work Arrangement
Pay: $45,000 per year. This is a part-time, remote-eligible position associated with New York City, New York.
Frequently asked questions
Is this a full-time or part-time position?
This is a part-time position based in New York City.
What kind of experience do I need for this role?
Previous customer service experience is preferred, along with strong verbal and written communication skills.
What will my main responsibilities be?
You will respond to customer inquiries via phone, email, and chat, resolve complaints, assist with order processing and account management, and document interactions in the CRM system.
What is the salary for this job?
The salary is USD 45,000 per year.
Will I be working with a team or independently?
You will join a collaborative team that works closely with sales and product departments and report directly to the Customer Service Manager.
Are there opportunities to grow in this role?
Yes, the role offers opportunities for growth and development within the company.