Remote Help Desk Analyst (Work From Home)

DOUGHSIEDOUGH is hiring a detail-oriented, customer-focused Remote Help Desk Analyst for a full-time, work-from-home role. You will be the first point of contact for employees who need technical assistance, troubleshooting hardware, software, and network issues through phone, email, chat, and remote support tools.

Key Responsibilities

• Respond promptly and professionally to support requests submitted through the ticketing system, phone, email, or chat.
• Troubleshoot hardware, software, and network issues across Windows, macOS, and other operating systems.
• Support Microsoft 365, VPNs, remote desktop tools, and collaboration platforms such as Microsoft Teams and Zoom.
• Document reported issues, resolutions, and follow-up actions in the help desk system.
• Escalate complex or unresolved issues to the appropriate IT teams while keeping users informed and maintaining ownership.
• Assist with employee onboarding and offboarding, including account setup and equipment configuration.
• Monitor system alerts and help maintain end-user system uptime and performance.
• Maintain knowledge base articles and support documentation.

Qualifications

• 1–3 years of experience in help desk or technical support.
• Knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365, Active Directory, remote support tools, and VPNs.
• Strong communication, customer service, and problem-solving skills, with close attention to detail.
• Ability to work independently in a remote environment.
• An associate’s or bachelor’s degree in IT, computer science, or a related field is preferred but not required.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Compensation and Work Arrangement

• Pay: $25 per hour.
• Employment: Full-time.
• Work arrangement: Remote, work from home.

Apply to join DOUGHSIEDOUGH as a Remote Help Desk Analyst and provide dependable, user-focused technical support.