Retention Specialist | 100% Remote

We're Hiring! Customer Retention Specialist | 100% RemoteI'm not just looking for someone who can follow a process. I'm looking for someone who can THINK.Someone who can analyze a situation, understand what's really happening, and figure out the best way forward.At Achieve Test Prep, we're looking for a Customer Retention Specialist who understands that retention is more than convincing someone to stay. It's about understanding people, identifying opportunities, overcoming objections, and knowing how to sell the right solution.Here's what I'm looking for:🧠 Critical thinkers: People who can evaluate different scenarios, connect the dots, and make smart decisions without needing a script for every situation.💡 Problem solvers: People who don't just identify problems but find creative, practical solutions.🤝 Consultative sellers: People who understand that selling starts with listening, asking the right questions, and identifying what the customer actually needs.🎯 Negotiators: People who can handle objections, navigate difficult conversations, and turn challenging situations into successful outcomes.📈 Results-driven professionals: People who understand that empathy and business results can, and should, work together.The opportunity:Position: Customer Retention SpecialistLocation: 100% Remote (Outside the USA)Base salary + Commission in USDSchedule: Full-time, weekdays, Eastern TimeExperience: Sales, retention, collections, or related customer-facing rolesOne thing I want to make clear:I'm not hiring someone simply to make calls, read scripts, or complete tasks.I'm looking for someone who can understand a scenario, develop a strategy, communicate value, and close.If that's how your mind works, I'd love to hear from you.📩 Interested? Send me a message with your experience and, more importantly, tell me about a difficult customer situation you successfully turned around.#Hiring #RemoteJobs #CustomerRetention #CustomerSuccess #Sales #CriticalThinking #ProblemSolving #Negotiation