Senior Service Delivery Manager

Job Title: Service Delivery Manager (SDM) / Transition Manager – IBM iSeriesLocation: Medellín, Colombia Language: Fluent Spanish (Mandatory) Experience: 10+ Years Preferred
Job Description
We are looking for an experienced Service Delivery Manager / Transition Manager with strong experience in managing IBM iSeries (AS/400)-related service delivery, projects, and transitions.
Key Responsibilities- Manage end-to-end service delivery and transition activities for IBM iSeries engagements.- Lead transition planning, execution, knowledge transfer, and operational handover.- Oversee project delivery, SLAs, KPIs, governance, and risk management.- Manage client relationships and coordinate with technical and business teams.- Ensure smooth service operations and continuous service improvement.
Required Skills- Strong experience as an SDM, Transition Manager, or IT Delivery Manager.- Previous experience managing IBM iSeries / AS400-related projects, services, or transitions.- Strong stakeholder and client management skills.- Knowledge of ITIL, service governance, SLA, and KPI management.- *Fluent Spanish-speaking skills are mandatory.- Must be available to work from Medellín, Colombia.
Important: Hands-on technical iSeries experience is NOT required. However, prior iSeries-related delivery, project management, or transition management experience is mandatory.