Service Experience Admin

WE ARE HIRING
SERVICE EXPERIENCE ADMIN

DUTIES AND RESPONSIBILITIES
• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate records of customer interactions.
• Provides clear, accurate responses to clients and escalation in a timely manner, ensuring a high level of client satisfaction
• Effectively diagnose and troubleshoot issues, identify the root cause, and provide appropriate solutions.

REQUIREMENTS
• Graduate of any 4-year level course [Fresh grads are welcome]
• Excellent phone etiquette with confident and professional communication.
• Proficient in MS Office (Outlook, Word, Excel) and Google Sheets.
• Strong written and verbal English communication skills (B2 Upper Intermediate or higher).
• Effective in communicating with clients and stakeholders.
• Detail-oriented with strong organizational and time-management skills.
• Quick to identify and report technical issues.

BGC, Taguig City | Onsite
Please send your resume to: [email protected]