M
Technical Service Manager
External job listingat Metablackllc
Requirements Strong Technical Service Management / ITSM Background Priority will be given to candidates with a combination of eCommerce (Web + Mobile Apps), ITSM, and strong Incident Comm...
External source - not verified5 days agoOpen until: Feb 2, 2027
Salary
Not provided
Location
Phoenix, United States
Employment type
Full time
Workplace
Not provided
Technical Service Manager
Phoenix, United States
Job description
Requirements
- Strong Technical Service Management / ITSM Background
- Priority will be given to candidates with a combination of eCommerce (Web + Mobile Apps), ITSM, and strong Incident Commander experience.
- Strong experience in IT Service Management (ITSM) and service delivery.
- Experience supporting eCommerce platforms, including websites and mobile applications (iOS & Android).
- Strong Incident Commander experience or hands-on major incident management experience.
- Expertise in ServiceNow ticket management (Incidents, Problems & Service Requests).
- Experience conducting client meetings, daily stand-ups, and Monthly Service Reviews (MSR).
- Strong troubleshooting skills across integrated applications and data feeds.
- Working knowledge of Core Java, Spring Boot, Spring Core, and Microservices.
- Knowledge of JavaScript, HTML, CSS, REST APIs, HTTP, and networking.
- Experience with monitoring, error logging, scheduled jobs, and application support.
- Excellent communication, stakeholder management, and leadership skills.
Schedule
- 12+ Months Contract
- Onsite
How to apply
- Share your updated resume via DM.
Location
- Phoenix, AZ