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Alan

Customer Service Representative with Call Auditing Expertise

Video resume

Costumer service representative
Costumer service representative

Contacto

Heróica Puebla de Zaragoza, Puebla, México
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Interacted with customers to address inquiries and provide quality support.

Call AuditingIntermediate

Reviewed customer interactions to ensure compliance with protocols and improve service quality.

Process StandardsIntermediate

Developed and applied knowledge of company process standards and expectations.

Feedback & EvaluationIntermediate

Provided feedback to team members to support process compliance and quality improvement.

Resumen

Experienced quality agent specializing in customer interactions and process compliance.

Logros Clave

  • Ensured adherence to process standards and customer service protocols during interactions
  • Gained experience in call auditing to evaluate and improve customer interactions
  • Developed a deep understanding of company process standards and customer expectations

Habilidades

Customer ServiceCall AuditingProcess StandardsFeedback & Evaluation
Publicado en CazVid - 17 may 2026
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