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Alan
Customer Service Representative with Call Auditing Expertise
Video resume
Costumer service representative
Costumer service representative
Contact
Heróica Puebla de Zaragoza, Puebla, México
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Interacted with customers to address inquiries and provide quality support.
Call AuditingIntermediate
Reviewed customer interactions to ensure compliance with protocols and improve service quality.
Process StandardsIntermediate
Developed and applied knowledge of company process standards and expectations.
Feedback & EvaluationIntermediate
Provided feedback to team members to support process compliance and quality improvement.
Summary
Experienced quality agent specializing in customer interactions and process compliance.
Key Achievements
- Ensured adherence to process standards and customer service protocols during interactions
- Gained experience in call auditing to evaluate and improve customer interactions
- Developed a deep understanding of company process standards and customer expectations
Skills
Customer ServiceCall AuditingProcess StandardsFeedback & Evaluation
Published on CazVid - May 17, 2026