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Ambar - Customer Service with 4+ years in healthcare and insurance

San Cristóbal, San Cristóbal, Dominican Republicen
Scheduled medical appointments and medical services for insurance clients at CONTACT CENTERS DOMINICANA.
Managed scheduling, tracking, and support for home medical services, ensuring smooth patient care at TRUESHORE.
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Resumen

Experienced customer care representative with a background in healthcare and insurance support, skilled in scheduling, support, and remote administration.

Video Resume

Logros Clave

Habilidades

Customer ServiceAdvanced

Handled scheduling, tracking, and support for medical services, demonstrating strong client interaction skills.

Scheduling & CoordinationIntermediate

Managed appointment scheduling processes for insurance and healthcare providers, ensuring timely service delivery.

Virtual AssistanceIntermediate

Provided administrative support for management, demonstrating responsibility and trustworthiness in remote work.

CommunicationAdvanced

Interacted effectively with clients and patients, maintaining clarity and professionalism.

Idiomas

English

Experiencia

CUSTUMER CARE REPRESENTATIVE

CONTACT CENTERS DOMINICANA

DECEMBER 2019 - MARCH 2020

Played the role of an appointment scheduler for medical services for a big insurance company.

CUSTUMER CARE REPRESENTATIVE

TRUESHORE

JUNE 2020 - FEBRUARY 2021

In charge of the scheduling, tracking and support of different medical services provided at home for patients in hospice or any kind of delicate medical situation.

Educacion

UNICARIBE

INTERNATIONAL BUSINESS DEGREE

Completed 2024
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